FAQ KALIANA

International Shipping

We ship worldwide insured via DHL.

Please Note: Please note that your country may charge you additional import/customs fees to clear your package from customs. You are fully responsible for paying these fees.

Shipping is calculated at checkout. For further shipping details please see our 'Shipping Information' page.

return

Returns and exchanges are always possible within 14 days of receiving the goods. If rings are specially made, there is a 15% fee for returns. This will be deducted from the refund amount.

Please send us the completed cancellation form by email to: sohana.minerals@gmx.net. You can find this in our terms and conditions.

The goods must be returned to us within 14 days of receipt.

Please contact me if you have any problems with your order. I always like to try to find a solution!

Please insure your return as I will not cover any damage or package loss on the way back.

cancellation

It is usually possible to cancel your order within 24 hours of receipt of the order, provided it has not yet been processed. If it has already been processed, cancellation is no longer possible.

Purchase on installments

On the one hand, we offer the option of making installment purchases via Paypal and Klarna. You will receive the goods within the normal delivery period.

We also offer in-house installment payments.

We ask you to contact us. Up to 3 installments are possible, with payment frequency being every 30 days. If you would like to pay the outstanding amount earlier, please let us know and this is also possible.

The goods will only be shipped once full payment has been received.

SOHANA

Order request

We are happy to accept orders for special requests. If you are looking for a special statement piece or a rare piece, please contact us and we will start looking.

To do this, we need your exact idea of ​​the piece and your budget.

We will then see what is possible and send you the possible suggestions.

If you decide on a piece, we will create a product for you to pay for.

We will endeavor to answer any questions you may have about the piece in advance.

If you receive the piece and subsequently want to return it, we will charge a 10% expense fee.

KALIANA

materials

We use 585 gold or 585 white gold for our jewelry. The white gold is then coated with palladium to achieve a greater shine.

Gemstones

We select our gemstones with great care. We always indicate whether these have been treated or whether the color is natural.

guarantee

All jewelry comes with a 1 year guarantee.

We cover none Ring loss or extreme Damage at the Ring.

Why is there a 15% expense fee for specially made rings?

We offer you the opportunity to create a ring according to your wishes, in your size, with our design. I need a lot of time to create the perfect, individual design for you. Since the ring is made in your size, it is a very individual product and does not guarantee resale. That's why we charge a 15% fee for refunds.

Care recommendations

Different stones and metals may require different care, but to keep your jewelry beautiful and new, there are a few simple steps you can follow:

1. Never wear your jewelry in hot water, pools, baths or hot tubs. Remove jewelry before applying lotions, soap, and makeup so there is no buildup on your jewelry.

2. Soft stones such as tourmaline and tanzanite require special care. Be careful not to bump your jewelry into anything and take it off before activities.

3. We recommend taking off all jewelry before doing anything active. Examples include gardening or sporting activities. This will avoid damaging the metal or stones.

4. We recommend cleaning your jewelry regularly to avoid buildup on the jewelry.

5. If buildup occurs, wash the jewelry gently with organic soap and a soft brush. Use warm water to wet your jewelry and gently clean it with the soap; it should remove any residue. If you can't get everything clean after soaking, you can use a jewelry cleaner.